Refund policy

Return & Exchange Policy

At The Backdoor, we want you to feel confident about your purchase. Please review our exchange and final-sale guidelines before placing an order.

Exchanges & Store Credit

We do not offer refunds for standard returns. Eligible merchandise may be exchanged or considered for store credit.

Online purchases: Exchange requests must be made within 7 days after delivery.

In-store purchases: Exchange requests must be made within 7 days after purchase.

Items must remain in brand-new condition to qualify. Eligible online purchases may also be exchanged at our physical store.

All exchanges are subject to eligibility review and product availability.

Final Sale Items

All discounted merchandise and 4Q items are final sale.

This includes merchandise purchased through promotional offers, including our 10% off T-shirts and shorts promotion.

Final-sale items are not eligible for standard returns, exchanges or store credit due to sizing, preference or a change of mind.

This does not limit any rights customers may have under applicable law regarding damaged, defective or incorrect merchandise.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible at thebackdoorllcar@gmail.com.

We'll review the situation and work toward an appropriate resolution. Depending on the circumstances and available inventory, this may include a replacement or discount, subject to applicable consumer rights.

Return Shipping

For eligible exchanges that are not due to an error by The Backdoor, customers are generally responsible for return shipping costs.

If you receive a damaged, defective or incorrect item, please contact us before shipping it back so we can review the situation and provide next steps.

Order Changes & Cancellations

Orders may be changed or canceled before they have shipped. Please contact us as soon as possible if you need to request a change or cancellation.

Once an order has shipped, our exchange and final-sale policies apply.

Request an Exchange

Email thebackdoorllcar@gmail.com with your order number, the item you would like to exchange and the reason for your request.

We'll review your request and provide the next steps.

The Backdoor
106 N Bloomington St, Suite H
Lowell, AR 72745
(479) 550-4062